PerkinElmer

Remote Support

Unplanned instrument downtime can be frustrating. Trying to evaluate the issue, report it and wait for a service tech to arrive to fix the issue, maybe without the right equipment to resolve the problem can be a big waste of time and money.

To help combat these challenges, OneSource® Professional Services is investing in several solutions that enable remote monitoring, enabling us to help you fix the issue without needing a service visit. In cases where the break cannot be fixed remotely, we will arrive better prepared to quickly and accurately get your equipment working.

To keep you up and running, and to be best prepared to get you back up in the event of system downtime, OneSource Remote Monitoring Capabilities employees a three-tier approach:

Radian Remote Monitoring

With real-time monitoring, OneSource technical specialists are proactively alerted when diagnostics are outside a set threshold, allowing them to remotely diagnose and potentially resolving the issue remotely.

Radian is now available on:

  • FL 6500 and FL 8500 Fluorescence Spectrometers
  • NexION 1000
  • NexION 2000
  • QSight 400 Series

Radian Remote Monitoring is included in your instruments warranty and can be extended beyond the first year with select OneSource instrument contracts.

Virtual Remote Monitoring

For customers who are not Radian-enabled, we are able to use PC-based and mobile device based remote capabilities to evaluate and potentially solve your issue.

Using Rescue by LogMeIn for PC-enabled systems, we can remotely see what’s happening in real time, often giving us the details we need to walk you through a fix. With non-PC driven devices, we use Rescue Lens to see the device and walk you through next steps. Download Rescue Lense today for iOS or Android.

OneSource On Site Support

If we are unable to fix your problem remotely, we will send a Service Engineer to your site.

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